I joined Heathrow in 2011, where I was part of a newly formed team which helped look after the freshly outsourced IT Services with Capgemini. After becoming the Commercial Lead role on the Rio Outsourcing Programme, I became IT Supplier Relationship Manager, working with Dean Francis. This team oversaw big improvements in supplier performance, driven by deeper and more collaborative relationships with suppliers.
My current role (by far the best and most entertaining I’ve had at Heathrow) brings together Commercial/Supplier Management, and strategic decision making, to best serve my ‘customers’ in Technology. Recent engagements which Vishal Kumar and I led on include both sourcing the IT Service Desk and Colleague Services for Carl Baiden (Head of Technology, Service Delivery), and a root-and-branch review of the H7 Capital Delivery Model – negotiating and contracting with the 8 Delivery Partners in place to support Technology’s wonderful projects during H7!
Dean and I were recently invited to present an overview of the process I ran to define and contract the IT Service Desk and Colleague Services with Capgemini, to their global Commercial Management team (90+ colleagues) – a set of people who know their stuff! It was a great session, we were welcomed and were able to provide a distinct client-side perspective – with very positive feedback from the audience.
